Certified Workshop Leaders are a powerful force to help upgrade service standards and uplift the service culture inside your organization.

Certified Workshop Leaders may be members of your training department or they may be supervisors, managers, or front-line Service Champions in the daily delivery of quality service.

Becoming a Certified Workshop Leader is an excellent career development opportunity, helping qualified individuals improve their facilitation and service leadership skills.

Working with Certified Workshop Leaders may allow your organization to train more staff more quickly, with greater operational flexibility, and at a lower cost.

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What is an Uplifting Service Culture?

a. Each person in an organization embraces the fundamental principles of Uplifting Service and takes action to create new or greater value for others.

b. Leadership, education and culture building activities in the organization are integrated with each other and aligned to support a shared service vision, mission and values.

c. The organization is committed to continuous improvement, always Stepping UP! to create more value in service to those inside and outside the organization.

If you are the leader of a large organization seeking to dramatically improve service, or differentiate based on quality service, and you want the changes to stick, Uplifting Service Methodology delivers proven, scalable solutions - quickly, effectively, and with economy of scale.

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Crises in service can hit your brand and your future success. The tools and techniques for successful crisis in service workshop are rarely taught and – hopefully - even less frequently applied.

The context for crisis in service is constantly changing. The increasing growth and influence of social media has dramatically re-shaped how businesses are expected to communicate during testing times. This means that an approach that was best in class eighteen months ago may now be insufficient to fully protect your reputation.

As a consequence, when a crisis does strike, crisis service teams need to respond effectively. They need to have the knowledge, principles and insights to do and say the right thing if a crisis emerges.

The S.O.S Crisis in Service workshop gives organizations who care about protecting their reputation the skills and knowledge to succeed and to transform the bad moment in a very good one.

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This suite of powerful tools enables the foundation of your superior and sustainable service culture.

Each workshop emphasizes application to specific se vice situations ensuring new ideas are generated, new actions are taken, and new value is created.

Workshop participants apply proven techniques to:

• solve service problems

• handle difficult se vice situations

• boost service performance

• add service value

• increase service commitment

• build powerful and lasting partnerships

• convert customers into loyal ambassadors

• manage customer expectations

These workshops build a common service language among internal and external service providers enabling your team to communicate quickly and easily across a wide range of service situations.

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